Can I Return an Item?
Yes, you can return any item except shapewear. You have two options:
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Exchange: Choose something else from our shop.
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Refund: If you prefer a refund, we’ll give you one, excluding delivery costs.
What Can I Return?
You can return any item you’ve purchased, as long as it’s:
- Unused
- In the same condition as when you received it (with tags and labels still attached)
How Long Do I Have to Return an Item?
You have 14 days from the date you receive your order to return it.
How Do I Exchange an Item?
To exchange your item:
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Contact Us: Reach out to us here or visit one of our stores here.
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Exchange Process: We’ll help you find something else that suits you!
How Long Does a Refund Take?
Once we receive your returned item, we will issue a full refund (excluding delivery costs). You’ll get the refund within 5-7 working days, depending on your card issuer.
How Do I Return an Item?
To return an item:
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Pack the Item: Ensure it’s in unused condition with tags and labels.
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Return Address: Send the item to:
Cerrura Fashions
89-93 Fonthill Road
Unit G7 - G9
Finsbury Park, London
N4 3JH
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Shipping Costs: You’ll be responsible for return shipping fees, which are non-refundable. If you receive a refund, the shipping cost will be deducted.
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Include a Note: In your return package, include your name and order number for quicker processing.
